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• If you have forgotten your password you can have it emailed on the login page.
• The only compulsory sign-up information is your name, email and country.

Download Questions

• What is automatic-login via IP Address range?
  If you can give us a range of IP addresses from your institution we can set up your account so that any computer at your school that visits the Digitalfire Reference website is automatically logged in. This service is free for INSIGHT site licenses. Your tech support people will be able to provide this information. Most universities have a block of IP addresses but even if you have just one we can use it, provided it is static (the IP address never changes). This refers only to visiting the reference website using your browser, it does not affect INSIGHT itself, INSIGHT knows how to login automatically using your key.
• Where can I download INSIGHT?
  Login at the digitalfire home page and then click the download link. There are tutorial and video links there if you are not sure how to download.
• Is it difficult to install?
  No. In Windows just download, open and click yes a couple of times. For Macintosh, click download and a folder should be waiting on your desktop. Open it and copy the contents into a folder on your desktop. For Linux, unpack the archive into a folder and open the program.
• How do I move my INSIGHT to another computer?
  By default INSIGHT keeps its data files in the insight folder in your personal documents folder (e.g. MyDocuments in Windows XP). Put these files from your old computer onto your new computer in the same place (this should happen automatically if you move your entire documents folder to the new computer). Download the installer and install INSIGHT on the new computer and start it and give it your digitalfire password and matching email and click to tell it to get your key from our website. You are done.
  
  If you have already installed INSIGHT on the new computer, then just copy the INSIGHTDATA.DB and STANDARD.XML files from the old documents/insight folder to the new one. If you have any files named xx-yyy.xml (eg. 45-3456.xml) these are custom materials files you have downloaded from our website, move them also, or better yet go your our website on the new computer and get them again (click Download MDT on the INSIGHT page).
  
• What does the Windows installer do?
  The installer creates an INSIGHT folder in the Program Files folder of your computer (if it is not already there) and writes the program and data files there. It creates some shortcuts to launch different functions. The first time INSIGHT runs it creates a folder in your documents folder and copies the recipe and materials files there.
• How do I uninstall INSIGHT?
  In Windows use the Uninstall item in the Start menu and then trash the INSIGHT folder in your Documents folder. For Macintosh and Linux trash the INSIGHT folder and the INSIGHT folder in your documents folder. If you don't want to lose recipe files, move the recipe folder out of the INSIGHT folder (in your documents folder).
• Will INSIGHT clog up my computer or slow it down in any way?
  It does not affect your computers speed at all, the installer just copies some files into a folder. INSIGHT is small and efficient. The INSIGHT application is self-contained in one folder. It stores its preferences, recipe, materials, index and report files in the appropriate preferences, documents and temporary folders for your username.
• Can I try the new INSIGHT without disturbing my current version?
  In Windows: If you had an older version of INSIGHT 2006 make a copy of the old INSIGHT folders in the Program Files and your documents folders. To go back to the older version put these folders back to replace the new ones. Older versions of INSIGHT installed into different folders so the new one will not interfere with them. For Macintosh: Run INSIGHT from a different folder to test a newer version.
  Starting at version 2006 INSIGHT can read older format recipe and materials files but it saves them in a new XML format and renames the file with an XML extension. That means the older version will not be able to find the files. The new INSIGHT has a compatibility mode you can use to save files in the old format (see Preferences).
• Do I need to uninstall older Windows INSIGHT to upgrade?
  Install the new INSIGHT in a different folder to test it first. Then uninstall the old one when you are done testing. Keep in mind that the new version writes XML format files that older ones cannot read. Also, newer versions of INSIGHT store recipe and materials files in a folder in your documents folder, so you may need to move your files to the new location.
• Can I install the same version over itself (e.g. for a bug fix upgrade)?
  Yes, it just replaces files of the same name. The Standard materials file is not replaced and neither are the custom report templates. None of your recipe files above 100 are touched either.
• Where do I get the Ron Roy materials file?
  Check near the top of the download page at Digitalfire.com. You need to login first, then click download.
• Can INSIGHT be installed on an application server as a site license?
  It can be put on an applications server but the program would read and write data from each persons documents folder. If multiple copies are configured to read and write files into the same network folder and one person starts the program and changes options, INSIGHT writes these into a configuration file. If someone else is using it as the same time and sets other options these would overwrite those of the first user. The same would go for the recipe and materials data. INSIGHT is thus intended as a single user application.